Shipping + Returns
Shipping
Processing Times
Orders are prepared for shipment after purchase. Processing times may vary depending on the product and order size.
Once your order ships, you’ll receive tracking information when available.
Shipping Times
Delivery times vary based on destination and shipping method. Carrier delays, holidays, weather, and other circumstances outside our control may occasionally affect delivery.
If you’re ordering for a specific date or occasion, we recommend ordering early.
Shipping Addresses
Please double-check your shipping address before submitting your order. We cannot guarantee that an address can be changed once fulfillment has begun.
If you notice an error, contact us as soon as possible.
Lost or Delayed Packages
If tracking shows that your package is delayed, please allow additional time for the carrier to complete delivery.
If your package appears lost or has been marked delivered but you cannot locate it, contact us and we’ll help determine the next steps.
Returns + Exchanges
Because our keepsakes are produced and prepared specifically for each order, all sales are final unless an item arrives damaged, defective, or incorrect.
If there is an issue with your order, please contact us within 7 days of delivery and include:
Your order number
A brief description of the issue
A clear photo of the item and packaging
We’ll review the issue and, when appropriate, arrange a replacement or resolution.
We do not accept returns or exchanges for:
Change of mind, accidentally ordering the wrong design, incorrect shipping information provided at checkout, or normal variations in screen color versus printed color.
Damaged or Incorrect Orders
If your keepsake arrives damaged or you receive the wrong item, please contact us so we can make it right.
Mystery Keepsakes
Mystery Keepsakes are final sale. The specific design received is intentionally selected at random and cannot be exchanged based on design preference.